Shipping and Returns
Redcat Racing does not currently accept orders outside the
United States, including Puerto Rico and the U.S. Virgin Islands.
Redcat Racing also requires a street or physical shipping address. No
P.O. boxes are allowed. International customers please contact Redcat
Racing by email at firstname.lastname@example.org.
Time/ Shipping Deadlines
Redcat Racing reserves the right to impose deadlines for
ordering to make it possible for customers to receive items overnight
or in 2 days when optional 1 or 2-day air shipping is specified in the
order. Orders placed after the deadlines with accelerated shipping
methods may be shipped the following day.
If standard ground shipping is selected, please allow
to 2 weeks to receive your order. It may take up to 3 days for
to be processed, filled, and shipped, and up to 7-10 days of travel
time with standard ground shipping. These are the typical, expected
delivery times. Depending on the
volume of orders and your proximity to Arizona, your actual delivery
time may be
longer or shorter.
and 2-Day Delivery Orders
Orders must be placed and confirmed by 12 PM Mountain Time in
order to receive same day shipping on overnight or 2-day delivery
orders. Orders placed after 12 PM may ship the following day. Redcat
Racing does not offer Saturday delivery on overnight or 2-day delivery
orders. If you need overnight Saturday delivery, please call Redcat
Racing for more information and to order by telephone.
to contact us
When your order has been processed and shipped, you will
receive an e-mail confirmation (if an e-mail address was provided). If
you have not received confirmation that your order has
been processed and shipped by the fourth day for ground shipments, or
following day for air shipments, then please contact us for
receipt/processing of your order.
Once the order has been shipped, please do not contact
Redcat Racing to find out the delivery status of your order. You will receive a
tracking number in your confirmation e-mail. This tracking number will
also be available on the "Order History" page, under "My Account" after
the order ships. Please use the tracking number to find the
expected delivery date and to follow the travel progress of your order.
If you have received a shipment that is incorrect, please
contact us at 602-454-6445, or send an e-mail to email@example.com.
customer support representatives will work with you to resolve the
site does not have the option to return items to Redcat Racing. Do
return or redirect the package back to Redcat Racing without contacting
first. Packages returned to Redcat Racing without return authorization
contact us using the information below.
23 W Watkins St
Phoenix, AZ 85003