Your Redcat Racing product is covered under a limited warranty for a
period of 90 days on the vehicle. This warranty does not cover certain
items as listed below.
All warranty claims must be handled through Redcat Racing and not your
hobby dealer.
Go to the Warranty Form.
If you believe you have a warranty claim, simply fill out the form in
the link above and include all information associated with the claim.
If you have a specific part problem Redcat Racing will determine if the
issue in question is covered under warranty and will contact you within 72
hours after form submission. If
determined that the part or parts are covered under warranty, Redcat will
send you the part(s) at no charge. We
may ask for some parts to be returned prior to sending out replacement
parts such as remote controls, engines and possibly some other items.
If you have a vehicle problem, please fill out the warranty claim form and click on
the vehicle button. Once the form is approved, you
may send the entire vehicle back to Redcat Racing and the Redcat
technicians will repair your vehicle at no charge for labor but may
require payment for parts needed if they are not covered under warranty.
We will require payment for shipping the item back to you.
Redcat Racing offers a Lifetime Engine Replacement Program and the
program can be seen by clicking the following link:
Lifetime Engine Program
Items not covered under warranty or items that have less than a 90-day
warranty:
| Remote Control |
Covered for 30 Days |
| Nitro Engine |
Covered under Engine Program Only
Link
here |
| Gears Including spur, clutch-bell and others
|
Not Covered
Under Warranty |
| Clutch & Clutch Spring
|
Not Covered
Under Warranty |
| Pull Start |
Not Covered
Under Warranty |
| Electronic Speed Controller & Electric
Motor |
See Below |
Redcat Racing warrants any electronic speed control
and/or electric motor to be free of any defects in material and
workmanship for a period of 30 days from the date of purchase. Redcat
Racing will replace under warranty any electronic speed control and/or
motor for a period of 30 days after date of purchase. After 30 days all
replacement and warranty approvals are at the sole discretion of Redcat
Racing.
This warranty covers defects with the materials, workmanship, or
assembly at factory only. All replacement parts and warranty approvals are at the
sole discretion of Redcat Racing. This warranty does not cover the items
listed above.
This warranty does not cover breakage due to abuse, improper break-in,
improper setup,
or improper operation.
Redcat does not accept any returns if
fuel has been put into the vehicle or if the vehicle has been used in any
way. New item returns are subject to a 15% restocking fee and all returned
items must first receive a return merchandise number from Redcat prior to
shipment.
If the item was purchased from a Redcat
reseller, the return must be handled through them directly and they may
have different policies regarding returns.
